BCX National ("BCX National," "we," "us," or "our") provides nationwide freight transportation and logistics services, including Rapid Response Team deployments, less-than-truckload (LTL) freight, expedited freight, and dedicated/exclusive-use capacity. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, request coverage or submit an inquiry, work with us as a shipper, carrier partner, or vendor, or otherwise interact with our services (collectively, the "Services").
By using our Services, you agree to the collection and use of information as described in this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.
BCX National is a DOT/MC-compliant motor carrier and logistics provider operating in all 50 states with 24/7 dispatch. For purposes of this Privacy Policy, BCX National is the entity responsible for determining how and why your personal information is processed (sometimes called the "controller").
We collect information you voluntarily provide when you:
This information may include your name, company name, job title, phone number, e-mail address, mailing address, and any other details you choose to share with us.
Because we provide freight transportation, dispatch, and last-mile/white-glove delivery services, we also collect information necessary to quote, dispatch, track, and complete a shipment or service, which may include:
When you visit our website, our servers automatically record certain information for security and service-reliability purposes, including your IP address, referrer URL, internet service provider, the files accessed, date and time of access, amount of data transferred, browser type and operating system, and HTTP status codes. We generally retain this log data for a limited period (e.g., approximately seven days) unless longer retention is required for security investigations or legal compliance.
Our website uses cookies and similar tracking technologies:
We may use tools such as Google Analytics, Google Tag Manager, and Google Ads to analyze website traffic and measure advertising performance, including cross-device and retargeting features. Conversion-tracking cookies used for these purposes are typically valid for up to 30 days. You can control or disable cookies through your browser settings; note that disabling certain cookies may affect site functionality.
If we offer live chat or chatbot functionality on our website, conversations may be recorded to help us respond to and improve our service. Where a chat relates to an active inquiry or service request, we may retain the content of that conversation for as long as needed to fulfill the request.
We use the information described above to:
We do not sell your personal information. We may share information as follows:
Any transfer of personal information outside the United States (if applicable) is made using appropriate safeguards to ensure your information remains protected.
If you opt in to receive text messages from BCX National, we collect your mobile phone number and your consent to receive messages. We use this information only to send the messages you requested, such as responses to coverage inquiries, truck availability updates, and service or shipment notifications.
SMS opt-in data and consent are not sold or shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are excluded from the information-sharing categories described in Section 4. We share this information only with service providers that help us deliver messages (for example, our messaging platform provider), and only to send the messages you requested.
You can opt out at any time by replying STOP to any message. Reply HELP for help, or contact us using the information in Section 12. Message frequency varies. Message and data rates may apply.
We retain personal information for as long as necessary to provide our Services, fulfill the purposes described in this Policy, and comply with our legal, regulatory (including DOT/FMCSA recordkeeping), and contractual obligations. When information is no longer needed, we take reasonable steps to securely delete or anonymize it.
We maintain technical and organizational measures designed to protect personal information against unauthorized or unlawful access, disclosure, alteration, loss, or destruction. Our employees, contractors, and service providers are required to maintain the confidentiality of personal information and to comply with applicable data protection laws. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Our website and communications may contain links to third-party websites (for example, mapping or scheduling tools). We are not responsible for the privacy practices or content of those third parties, and we encourage you to review their privacy policies before providing any personal information.
Our Services are not directed to, and are not intended for use by, children under 16 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.
Depending on where you live, you may have rights under applicable privacy laws (such as the California Consumer Privacy Act (CCPA), as amended, or similar state laws), which may include the right to:
To exercise any of these rights, please contact us using the information in Section 12 below. We may need to verify your identity before responding to your request.
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will post the revised policy on this page with an updated effective date. We encourage you to review this Policy periodically.
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:
